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Data retention

Our booking provider keeps personal information (excluding bank/credit card details) to allow for a record of guests to help us understand trends and improve our service. Our automatic data-retention policy is:

Personal booking information is maintained indefinitely for returning guests, until such time as 10 years has passed without activity. After this period of inactivity (e.g. the guest has never rebooked), the personal data will be deleted and they will be removed from our mailing list.

Marketing

We maintain, in line with GDPR rules, an ‘opt-in’ policy for marketing. You will only receive emails should you have clearly chosen to do so via either verbal or written confirmation with us, or a clear indication through our site signup form or during booking. When marketing via email newsletters etc, we utilise a list that is managed by industry leaders MailChimp, and you can unsubscribe at any time by clicking the ‘unsubscribe’ link in any email marketing communication. If you wish for us to do this for you and confirm your removal, feel that you are receiving unwanted emails, or simply wish to update us on any changes to your subscription details (email address etc.) please contact holidays@torspark.co.

Further information and help

For any further information on the above, or any queries on issues or subjects not covered here, please contact holidays@torspark.co and we will be pleased to help.

June 2021