Guest Terms & Conditions

Reservations for accommodation by guests (the Guest) are accepted by Tors Park Hospitality (the Agent) on behalf of property owners (the Owner).

CORONAVIRUS NOTICE: For all future bookings we will continue to offer a full refund or postponement if government regulations prevent your holiday from proceeding.

The Agreement

The rental agreement is between the Guest and the Owner. Tors Park Hospitality acts only as an Agent for the Owner. The contract is deemed to have been made once the Guest has paid a deposit and the Agent has dispatched a confirmation of booking, on behalf of the Owner. The Guest must be over 18 years of age at the time of booking.

Booking

The Guest who makes the booking is deemed to have agreed to these Terms and Conditions and will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner or the Agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.

Payment

For bookings made more than 6 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable in full on booking.

The Guest agrees to pay the balance of the payment 6 weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled, and the deposit retained.

Cleaning

The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise additional cleaning charges may be levied. Please note that the convention for Tors Park Hospitality is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.

Number of People using Holiday Accommodation

The Owner permits the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Agent or Owner. Extra charges may be applicable if the number of Guests differs from the number on the booking.

Arrival/Departure

The properties (unless otherwise stated in the property details) are available for occupation from 4:00 pm on the first day of the holiday and must be vacated by 10:00 am on the last day.

Cancellation or Changes by the Guest

If the Guest cancels, for whatever reason (including medical and weather related) then a full refund will be offered up to 30 days prior to the holiday. Within 30 days of the holiday, a 50% refund will be offered, up to 7 days before check-in. No refund will be due within 7 days of the holiday. Cancellations can be actioned through by email to hello@torspark.co In the event that the property is re-let, for the cancelled period, the Agent may at their discretion refund the amount paid subject to an admin fee and any other costs. In the event the cancelled period is re-let for a lesser amount the lesser amount will be refunded.

It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Pets

The Guest may only bring such pets as are booked in by the Guest at the time of booking. There will be a pet fee of £25 per stay. Pets must be well- behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge. No outdoor area is guaranteed as secure for dogs even if described as private or enclosed.

Guest Responsibility

The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times. Guests should put all furniture etc back to where it was at the beginning of the rental period. Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft

Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear, incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs in the event of damage or loss. In the instance of damage, the Agency reserves the right to reimburse the Owner automatically via the payment method provided at booking.

Nuisance

Guests should not cause nuisance or annoyance to occupants of any nearby property. If, in the opinion of the Agent/Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Agent/Owner as discharged and the Agent/Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due. Please note that barbeques are not allowed anywhere within Tors Park.

Access

Guests must allow reasonable access to the property by the Agent/Owner for maintenance given reasonable notice.

Wildlife

Our properties are in beautiful rural areas. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the Owner. If any of these creatures become a serious menace, do not panic, and we will make plans to assist you. Otherwise, just open a window or a door and let them out, as this is usually what they prefer. Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.

Complaints Procedure

If a Guest has a complaint, it should be submitted to the Agent at the earliest opportunity. No complaints can be accepted unless notified immediately and during the rental period as the Agent should be given an opportunity to make good the reason for the complaint.

Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.

Liability

The Agent cannot accept responsibility for any material loss, damage, additional expense, or inconvenience directly or indirectly caused by or arising out of the use of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy. The maximum liability accepted by the Agent/Owner will be the total cost of the holiday as paid by the Guest to the Agent. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by Owners

The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the Agent nor the Owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Agent will make every possible effort to secure alternative accommodation if required.

No Smoking

Tors Park Hospitality has a No Smoking policy within properties.

Force Majeure

The Agent or Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control.

Waiver

The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous
The Guest agrees that the contract with the Owner is made at the Owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner. Tors Park Hospitality is a trading name of Tors Park Hospitality Ltd